AI usage in e-commerce for the automation in customer relations in France in 2019

Published by Statista Research Department, Nov 29, 2023
As a new technology in the field of e-commerce, French online retailers are implementing Artificial Intelligence (AI) measures into their businesses to improve their online activites in 2019. In order to do so, the most important use of AI for the automation and robotization of online measures was the automation of responses to the consumers, stated as paramount by 25 percent of retailers. The robotization of shipments was also considered as important by 54 percent of respondents.

Importance of the deployment of Artificial Intelligence (AI) in e-commerce solutions for customer relations robotization in France in 2019

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Release date

October 2019

Region

France

Survey time period

September 15 to October 4, 2019

Number of respondents

112 respondents

Special properties

Retailers

Method of interview

Online survey

Citation formats
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